iclean4u.de is a marketplace where customers and committed cleaners can get together and where the interests of both sides are represented. The customer gets easy, quick and – above all – affordable access to high quality cleaning services. The cleaners get a multitude of job offers with fair payment. Please find below our frequently asked questions.
How do I calculate the time needed to get my apartment cleaned?
It takes approximately 3 hours to clean an average 55m² apartment. Please use this as a general guideline when making your booking. Of course the time it takes to clean can vary, depending on your individual housing situation. No matter if the cleaning takes more or less time than projected, we will find a solution.
What happens after the online booking?
After booking your appointment through the website, you will receive a confirmation email with all the details of your order and the name of your cleaner.
Can I reschedule or cancel my booking?
You can reschedule or cancel your booking during our office hours (Mon. – Fri. at 8:00 -18:00, Sat. at 10:00 – 14:00) up until 24 hours before the scheduled time of the cleaning for free. Short noticed cancellation or rescheduling will be charged with the full booking volume. Call customer service and will be happy to help you place an order that completely satisfies your needs.
Do I have to be at home during the cleaning?
No, of course you do not have to be at home. Our cleaning service aims at providing you with more freedom in your daily routine and not less. It just needs to be ensured that the cleaner can enter your apartment, all tools needed for cleaning are made available, and that the payment is organized, if necessary in advance.
Which equipment should I provide?
Please have all the important cleaning materials ready and available: vacuum cleaner; mop with bucket; proper detergents; glass cleaner; unclogger; toilet cleaner; various cloth / sponges.
What happens if the cleaning takes more or less time than projected?
In case the cleaner needs less time to fulfill your order you naturally only pay the actual hours of work. If he or she needs more time to clean your apartment according to our standards you will be informed about that early enough and can decide if you want to hire the cleaner for longer than the projected time.